Attention Connect Credit recovery users: delayed data issue in PLE continues

We have received notification that PLE is experiencing an issue with a delay in progress and test data showing up in the facilitator view.  From Edmentum:

“Please be aware of this issue in PLE this morning. When the student completes an activity the progress is displayed to the student, however, it’s not showing on the educator side. To the educator, it appears not started unless you drill down to the activity history log where it shows the score and status. While the data is not displaying, the progress is saving in the background. This is also effecting the educator’s ability to edit progress. When trying to edit status it appears as if it’s working but the progress doesn’t update to show the changes made. While the progress doesn’t appear to change, the changes were made on the back-end and the student can see the changes. For example, the educator unlocks a test but the screen doesn’t show that it’s unlocked. When the student logs in, they see the test is unlocked.

Our Development is actively working on this and we will let you know as soon as we have a resolution. We apologize for any inconvenience this may cause.”

In the meantime, if you are experiencing other issues, please contact our support desk.

Update from Edmentum: 2:30pm “We are currently experiencing intermittent issues with PLE (PLATO Learning Environment) causing zeroes to appear for Time-on-Task and Time-in-System on the “My Classes” page. The data is being stored and tracked correctly for all learners, this is simply a display issue. This information can alternatively be viewed in the Learner Progress Report or Learner Daily Usage Report.  We are working to resolve this as quickly as possible and appreciate your patience on this matter. If you have any questions or concerns please contact Customer Support..”

Montana Digital Academy
Phyllis J. Washington College of Education
The University of Montana
32 Campus Drive – Room 315
Missoula, Montana 59812
Phone: 406-203-1812
Fax: 406-203-1815

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