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Category: School Portal

Credit Recovery PLATO (PLE) is down.

Written by Jodie Hirsch on . Posted in School Portal, Student Portal.

We’ve received notice that the Credit Recovery website, Plato (PLE), is down for some people.  It is however working for some people so you may try and log-in periodically.  We’ve been in contact with Plato and their development team is working on the issue and don’t expect it to last long.  We’ll provide an update on this page when we know more.

Credit Recovery Exit Details

Written by MTDA Staff on . Posted in School Portal.

Montana Digital Academy’s Spring 2015 credit recovery semester will end on Friday, June 5, 2015. Here are some specific details about how we will proceed at the end of the semester.

  • As has been the case since Fall 2013, we will not transfer progress from semester to semester and students were expected to complete the class within the semester parameters. Students who do not complete a Spring 2015 class will need to restart the semester curriculum if they reenroll in the Summer 2015 or Fall 2015 program.
  • Friday June 5, 2015 is the final day of the semester program. Extensions are only available if the student has an individual situation justifying an extension (reasons may include a family emergency during the last week, illness impacting the last week or other acute emergency). To discuss the situation, please contact the support desk, support@montanadigitalacademy.org.
  • If a student believes they have completed a class, they can help facilitate their exit by contacting their academic coach via email ASAP.
  • Due to the volume of offline assignments submitted at the end of the term, students and sites should expect a minimum of a one-business-day turnaround in completion of grading of all offline assignments.

If you have any questions, please contact a member of our support staff and we’ll be happy to assist. support@montanadigitalacademy.org

Credit Recovery Experiencing Issues

Written by MTDA Staff on . Posted in School Portal, Student Portal.

MTDA has received notification from Edmentum that PLE is experiencing issues this morning. From Edmentum:

“We are currently experiencing issues in PLE such as slowness, server errors logging in, students assignments page stuck loading new assignments, new assignments not displaying in learner view, and blank Edit status page. We are working to resolve them as quickly as possible. We will let you know as soon as we have an update.”

We will keep you up to date in this location when we hear updates. We apologize for the inconvenience.

Update @ 9:04am: Edmentum has reported to MTDA that they expect to fix the problem “within the hour.”

Update @ 11:38am: From Edmentum: “This morning we experienced an issue with the PLE application causing some users to be unable to login, slowness while logging in, and newly assigned students unable to access assignments. Our Development team has since resolved this issue.”

Plato interruption for site facilitators and coaches

Written by Mike Agostinelli on . Posted in School Portal.

This morning MTDA was made aware of server problems Plato is experiencing. Plato is working hard to resolve their server issues. No data is lost, however teachers cannot unlock tests or see student progress in facilitator accounts. The program is functioning for students unless they need a test unlocked. We will send  additional updates as information is released from Plato about their server problems.

UPDATE: The issue has been resolved.  Please direct any questions or reports of additional issues to support (at) montanadigitalacademy.org.

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